FAQs
A selection of our frequently asked questions can be found below.
Home Plus access sits on a parent account. You can link your children to the parent account and all accounts that are linked will receive Home Plus access.
You can create student accounts yourself or link a school issued student account.
If/when children are given a new student account from school, make sure they log into their new student account to recover the points form their old student account. This will also link their new account to your parent account and the new account will receive Home Plus access.
(NOTE: each child should still sign in independently with their own username and password and not access their student account via the parent account).
Check out the guides on the Help menu of your parent account.
You only ever need one parent account even if your child/ren are given new student accounts each year.
Any parent can create a parent account. You can do this via a prompt from your child’s student account.
Make sure you remember the password used. You can then log into your parent account and link your other child/ren.
(Or you can go to the Studyladder website and select Join Now and then Parent account. Then link your child/ren from the parent account)
You can create a student account yourself if you use Studyladder for homeschooling or want to use it independently of school.
Once you create a parent account you can check their username and password, change their password, access their certificates and will be emailed their results.
If/when children receive a new student account, they will be prompted to recover the points form their old student account. Once they do this, their new student account will become linked to your parent account.
Check out the guides on the Help menu of your parent account.
If you have created a parent account and the child is linked to that account, you can login to your parent account and see the child’s details.
If you have not created a parent account we cannot hand out usernames and passwords when we cannot identify you as the parent, however, the child’s teacher has full access to the login details for your child.
The most common occurrence is that your child has logged into their old student account. This can happen when it has been saved onto a device. Get them to fully log out of this account and log in again with the username and password given by the teacher.
There can be a range of reasons:
- Quite often this is a mistyping of the username. Common mistakes are confusion with the letter L, letter I and number 1. Likewise the letter O and number 0
- If you are not progressing once entering the username/password, change to Google Chrome browser and see if the issue continues. Older browsers may not have the same security.
Studyladder gives a great deal of access for free but the only people with unlimited access are those with Home Plus (ie paid) access.
- Teachers: there is a button on the top of your teacher account homepage that explains access – ‘Learn more about school use’. Click there to see what is supplied to school accounts.
- Parents, schools use Studyladder for free. Your child can still use Studyladder outside school hours for homework and practising what was learned in class, but there are limitations on what they can access.
- Home Plus parents: If your child is still experiencing limitations, log into your parent account and check that their student account is linked. If not, you can add it there and they will have full unlimited access. Check the guides on the Help menu of your parent account to assist you.
You cannot link up a student account to the class. Instead create a new student account along with the rest of the class.
Home Plus access sits on a parent account and any linked student will receive full access
When students log into new accounts they are prompted to recover points from old accounts.
Once this is done, the new student account becomes linked to the existing Home Plus parent account and full access flows to the new student account.
Parents: check out the guides on the Help menu of your parent account to assist with this process.
When you sign up to a parent account, Studyladder will email you a quick link when a new certificate has been earned. If you don’t print it immediately it can be overwritten by the next certificate the child earns.
Don’t worry, you can access all certificates from your parent account.
Check out the guides on the Help menu of your parent account.
We do not communicate with students using our site. We do not hold their email addresses.
However, children occasionally attempt to create parent or teacher accounts. They confirm they are an adult and a parent or teacher when attempting to sign iup.
We run a range of security checks but we cannot always pick up every attempt. Many schools/districts/education departments allocate email addresses to students that cannot be distinguished from those given to teachers. In these instances our automated emails may be sent to a child.
If you have paid for our Home Plus package you can request a full refund within 14 days of paying.
Email us at support@studyladder.com.au or support@studyladder.com and request the refund.
Please email us using the email address that you have used on your account with us.
Yes. Create a teacher account using the email address supplied by your educational institution.
Then link to a school in your area or where you are known. Perhaps where you have completed some ‘prac’ teaching.
To sign up for a teacher account you must be a teacher or studying education at university/college.
You must work at a school as we define it for free school use.
You must be linked to a school to enable your account to operate
We do not allow teachers to use a free teacher account for tutoring, for their own children, for any other commercial use.
To Join:
- On our site, select ‘Join now’ then ‘School Teacher Account’.
- Use the email address supplied by your school. We will send a verification email to your email address and you can then access your account.
- To enable your account to work, you will need to link to your school. Or request we add your school.
- As mentioned above, your school must meet our criteria for free school use.
A teacher account is set up for a large number of students within similar grade levels.
A parent account is set up to address the needs of each individual child.
A parent account with Home Plus access has more much access and materials than a teacher account and will meet the needs of a home educator better.
All of the same teaching materials are on a Home Plus parent account plus ALL of our tutorial videos are available on Home Plus accounts. (all tutorial videos are not available to teachers)
If you are a member of a home education association check to see if we provide discounts for your membership
Each teacher needs to sign up to Studyladder separately. They need to use their school issued email address to do so and read and accept the Terms & Conditions.
Once they verify their account via a link in an email we send them, they can then search and find your school.
We do not allow businesses to use our free school resources.
However, if you are a tutor you can sign up for a parent/supervision account and pay for unlimited access.
When you go to the Studyladder site, we direct you to the one that applies to your country - studyladder.com.au, studyladder.co.nz, studyladder.co.uk, studyladder.ca, studyladder.com
This will map to the correct spelling and curriculum for your region.
However, we occasionally see some people with a VPN or similar that disguises their location. If we cannot determine your location - or if your location is not Australia, New Zealand, UK, Canada or USA - then you will be sent to studyladder.com.
It is easy to change to your correct curriculum before you sign in. At the very top right of the screen, select your country. Then sign in and you will see the correct curriculum.
Studyladder does not provide free learning resources for adults.
Our activities are aimed at children aged 4 to 12 years of age. They are child centric activities that ‘speak’ to children in a tone suitable for a child up to 12 years of age.
We do allow high schools to use our site but cannot stretch that to adult learners
Note: Our student accounts prompt children to have a parent create a free parent account. This can be an awkward situation for adult learners
If you are still having difficulty please contact us.
Home Plus access sits on a parent account. You can link your children to the parent account and all accounts that are linked will receive Home Plus access.
You can create student accounts yourself or link a school issued student account.
If/when children are given a new student account from school, make sure they log into their new student account to recover the points form their old student account. This will also link their new account to your parent account and the new account will receive Home Plus access.
(NOTE: each child should still sign in independently with their own surname and password and not access their student account via the parent account).
Check out the guides on the Help menu of your parent account.
You only ever need one parent account even if your child/ren are given new student accounts each year.
Any parent can create a parent account. You can do this via a prompt from your child’s student account.
Make sure you remember the password used. You can then log into your parent account and link your other child/ren.
(Or you can go to the Studyladder website and select Join Now and then Parent account. Then link your child/ren from the parent account)
You can create a student account yourself if you use Studyladder for homeschooling or want to use it independently of school.
Once you create a parent account you can check their username and password, change their password, access their certificates and will be emailed their results.
If/when children receive a new student account, they will be prompted to recover the points form their old student account. Once they do this, their new student account will become linked to your parent account.
Check out the guides on the Help menu of your parent account.
If you have created a parent account and the child is linked to that account, you can login to your parent account and see the child’s details.
If you have not created a parent account we cannot hand out usernames and passwords when we cannot identify you as the parent, however, the child’s teacher has full access to the login details for your child.
The most common occurrence is that your child has logged into their old student account. This can happen when it has been saved onto a device. Get them to fully log out of this account and log in again with the username and password given by the teacher.
There can be a range of reasons:
- Quite often this is a mistyping of the username. Common mistakes are confusion with the letter L, letter I and number 1. Likewise the letter O and number 0
- If you are not progressing once entering the username/password, change to Google Chrome browser and see if the issue continues. Older browsers may not have the same security.
Studyladder gives a great deal of access for free but the only people with unlimited access are those with Home Plus (ie paid) access.
- Teachers: there is a button on the top of your teacher account homepage that explains access – ‘Learn more about school use’. Click there to see what is supplied to school accounts.
- Parents, schools use Studyladder for free. Your child can still use Studyladder outside school hours for homework and practising what was learned in class, but there are limitations on what they can access.
- Home Plus parents: If your child is still experiencing limitations, log into your parent account and check that their student account is linked. If not, you can add it there and they will have full unlimited access. Check the guides on the Help menu of your parent account to assist you.
You cannot link up a student account to the class. Instead create a new student account along with the rest of the class.
Home Plus access sits on a parent account and any linked student will receive full access
When students log into new accounts they are prompted to recover points from old accounts.
Once this is done, the new student account becomes linked to the existing Home Plus parent account and full access flows to the new student account.
Parents: check out the guides on the Help menu of your parent account to assist with this process.
When you sign up to a parent account, Studyladder will email you a quick link when a new certificate has been earned. If you don’t print it immediately it can be overwritten by the next certificate the child earns.
Don’t worry, you can access all certificates from your parent account.
Check out the guides on the Help menu of your parent account.
We do not communicate with students using our site. We do not hold their email addresses.
However, children occasionally attempt to create parent or teacher accounts. They confirm they are an adult and a parent or teacher when attempting to sign iup.
We run a range of security checks but we cannot always pick up every attempt. Many schools/districts/education departments allocate email addresses to students that cannot be distinguished from those given to teachers. In these instances our automated emails may be sent to a child.
If you have paid for our Home Plus package you can request a full refund within 14 days of paying.
Email us at support@studyladder.com.au or support@studyladder.com and request the refund.
Please email us using the email address that you have used on your account with us.
