FAQs

A selection of our frequently asked questions can be found below.

If you have paid for our Home Plus package you can request a full refund within 14 days of paying.

Email us at support@studyladder.com.au or support@studyladder.com and request the refund.

Please email us using the email address that you have used on your account with us.

Home Plus access sits on a parent account. You can link your children to the parent account and all accounts that are linked will receive Home Plus access.

You can create student accounts yourself or link a school issued student account.

If/when children are given a new student account from school, make sure they log into their new student account to recover the points form their old student account. This will also link their new account to your parent account and the new account will receive Home Plus access.

(NOTE: each child should still sign in independently with their own surname and password and not access their student account via the parent account).

Check out the guides on the Help menu of your parent account.

You only ever need one parent account even if your child/ren are given new student accounts each year.

Any parent can create a parent account. You can do this via a prompt from your child’s student account.

Make sure you remember the password used. You can then log into your parent account and link your other child/ren.

(Or you can go to the Studyladder website and select Join Now and then Parent account. Then link your child/ren from the parent account)

You can create a student account yourself if you use Studyladder for homeschooling or want to use it independently of school.

Once you create a parent account you can check their username and password, change their password, access their certificates and will be emailed their results.

If/when children receive a new student account, they will be prompted to recover the points form their old student account. Once they do this, their new student account will become linked to your parent account.

Check out the guides on the Help menu of your parent account.

If you have created a parent account and the child is linked to that account, you can login to your parent account and see the child’s details.

If you have not created a parent account we cannot hand out usernames and passwords when we cannot identify you as the parent, however, the child’s teacher has full access to the login details for your child.

The most common occurrence is that your child has logged into their old student account. This can happen when it has been saved onto a device. Get them to fully log out of this account and log in again with the username and password given by the teacher.

There can be a range of reasons:

  • Quite often this is a mistyping of the username. Common mistakes are confusion with the letter L, letter I and number 1. Likewise the letter O and number 0
  • If you are not progressing once entering the username/password, change to Google Chrome browser and see if the issue continues. Older browsers may not have the same security.

Studyladder gives a great deal of access for free but the only people with unlimited access are those with Home Plus (ie paid) access.

  • Teachers: there is a button on the top of your teacher account homepage that explains access – ‘Learn more about school use’. Click there to see what is supplied to school accounts.
  • Parents, schools use Studyladder for free. Your child can still use Studyladder outside school hours for homework and practising what was learned in class, but there are limitations on what they can access.
  • Home Plus parents: If your child is still experiencing limitations, log into your parent account and check that their student account is linked. If not, you can add it there and they will have full unlimited access. Check the guides on the Help menu of your parent account to assist you.

You cannot link up a student account to the class. Instead create a new student account along with the rest of the class.

Home Plus access sits on a parent account and any linked student will receive full access

When students log into new accounts they are prompted to recover points from old accounts.

Once this is done, the new student account becomes linked to the existing Home Plus parent account and full access flows to the new student account.

Parents: check out the guides on the Help menu of your parent account to assist with this process.

When you sign up to a parent account, Studyladder will email you a quick link when a new certificate has been earned. If you don’t print it immediately it can be overwritten by the next certificate the child earns.

Don’t worry, you can access all certificates from your parent account.

Check out the guides on the Help menu of your parent account.

We do not communicate with students using our site. We do not hold their email addresses.

However, children occasionally attempt to create parent or teacher accounts. They confirm they are an adult and a parent or teacher when attempting to sign iup.

We run a range of security checks but we cannot always pick up every attempt. Many schools/districts/education departments allocate email addresses to students that cannot be distinguished from those given to teachers. In these instances our automated emails may be sent to a child.

If you are still having difficulty please contact us.

If you have paid for our Home Plus package you can request a full refund within 14 days of paying.

Email us at support@studyladder.com.au or support@studyladder.com and request the refund.

Please email us using the email address that you have used on your account with us.

Home Plus access sits on a parent account. You can link your children to the parent account and all accounts that are linked will receive Home Plus access.

You can create student accounts yourself or link a school issued student account.

If/when children are given a new student account from school, make sure they log into their new student account to recover the points form their old student account. This will also link their new account to your parent account and the new account will receive Home Plus access.

(NOTE: each child should still sign in independently with their own surname and password and not access their student account via the parent account).

Check out the guides on the Help menu of your parent account.

You only ever need one parent account even if your child/ren are given new student accounts each year.

Any parent can create a parent account. You can do this via a prompt from your child’s student account.

Make sure you remember the password used. You can then log into your parent account and link your other child/ren.

(Or you can go to the Studyladder website and select Join Now and then Parent account. Then link your child/ren from the parent account)

You can create a student account yourself if you use Studyladder for homeschooling or want to use it independently of school.

Once you create a parent account you can check their username and password, change their password, access their certificates and will be emailed their results.

If/when children receive a new student account, they will be prompted to recover the points form their old student account. Once they do this, their new student account will become linked to your parent account.

Check out the guides on the Help menu of your parent account.

If you have created a parent account and the child is linked to that account, you can login to your parent account and see the child’s details.

If you have not created a parent account we cannot hand out usernames and passwords when we cannot identify you as the parent, however, the child’s teacher has full access to the login details for your child.

The most common occurrence is that your child has logged into their old student account. This can happen when it has been saved onto a device. Get them to fully log out of this account and log in again with the username and password given by the teacher.

There can be a range of reasons:

  • Quite often this is a mistyping of the username. Common mistakes are confusion with the letter L, letter I and number 1. Likewise the letter O and number 0
  • If you are not progressing once entering the username/password, change to Google Chrome browser and see if the issue continues. Older browsers may not have the same security.

Studyladder gives a great deal of access for free but the only people with unlimited access are those with Home Plus (ie paid) access.

  • Teachers: there is a button on the top of your teacher account homepage that explains access – ‘Learn more about school use’. Click there to see what is supplied to school accounts.
  • Parents, schools use Studyladder for free. Your child can still use Studyladder outside school hours for homework and practising what was learned in class, but there are limitations on what they can access.
  • Home Plus parents: If your child is still experiencing limitations, log into your parent account and check that their student account is linked. If not, you can add it there and they will have full unlimited access. Check the guides on the Help menu of your parent account to assist you.

You cannot link up a student account to the class. Instead create a new student account along with the rest of the class.

Home Plus access sits on a parent account and any linked student will receive full access

When students log into new accounts they are prompted to recover points from old accounts.

Once this is done, the new student account becomes linked to the existing Home Plus parent account and full access flows to the new student account.

Parents: check out the guides on the Help menu of your parent account to assist with this process.

When you sign up to a parent account, Studyladder will email you a quick link when a new certificate has been earned. If you don’t print it immediately it can be overwritten by the next certificate the child earns.

Don’t worry, you can access all certificates from your parent account.

Check out the guides on the Help menu of your parent account.

We do not communicate with students using our site. We do not hold their email addresses.

However, children occasionally attempt to create parent or teacher accounts. They confirm they are an adult and a parent or teacher when attempting to sign iup.

We run a range of security checks but we cannot always pick up every attempt. Many schools/districts/education departments allocate email addresses to students that cannot be distinguished from those given to teachers. In these instances our automated emails may be sent to a child.

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