Common Help Requests
Below are a list of common help requests.
Please try the solutions below before requesting further assistance
How can we help?
- How to reset your parent or teacher password
- Trouble logging into student account
- Verification emails not getting to inbox
- Child linked to another account
- We also encourage you to check our FAQs for more info.
How to reset your parent or teacher password
Passwords are confidential:
To reset your password;
Click the login button below. Then 'forgot password'.
Once you reset your password you will have access to the account.Login
Trouble logging into student account
Step 1: If your child's password is not working double check the letter L, Letter I and the Number 1 - these often get confused.
Step 2: Try logging in with a different browser. We recommend Google Chrome.
Step 3: If your child's account was setup by their teacher - you will need to ask the teacher for the password.
Step 1: These will sometimes go to junk or spam - please try checking there first.
Step 2: Email: with 'verify' as the subject line - this will verify your account
Child linked to another account
If your child’s account is linked to another parent account, to protect your child’s security we cannot unlink them
To link this account to yours.
Step 1: The other account holder needs to log into their account and ‘archive’ the student (from the menu in the child’s details box).
Step 2: You can then log into your account and link the child.Link a student guide